Grievance Redressal Policy
Glide Tech Investment Advisory Pvt Ltd. (“Company” or “we”) believes that Client service is an important element for the growth of Business, and we want to ensure the best Client's experience while using our products and services. To ensure that the company's grievance redressal mechanism is more meaningful and effective, this system has been set up to analyze and solve all customer grievances real-time and take appropriate action so as to avoid their occurrence in the future.
We try to ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulation.
Grievance Redressal Mechanism
Clients are required to approach the Company directly to register a complaint through any of the touchpoints mentioned below, and in the normal course can expect a response within 2 business days of raising the issue.
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on email@example.com
A letter may also be written with their query/complaint and posted at the below mentioned address: Motilal Oswal Tower, Junction of Gokhale & Sayani Road Prabhadevi, Mumbai 400 025
Clients can write to the Investment Adviser at firstname.lastname@example.org if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
In case you are not satisfied with our response you can lodge your grievance with SEBI at www.scores.gov.in or you may also write to any of the offices of SEBI. SCORES can be accessed through SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330